The Saml Url Is Invalid Please Insert a Valid Url in the Saml Url Field and Try Again

When troubleshooting, it's important to understand your configuration.

• Is Auth0 serving as the SAML Service Provider (SP), the SAML Identity Provider (IdP), or both?

  The SP redirects users elsewhere for authentication. The IdP authenticates the user past prompting them to log in and validating the information provided. If your application redirects the user to Auth0 for authentication via SAML, then Auth0 is the IdP. If Auth0 redirects users via a Connection to a remote IdP via SAML, then Auth0 is the SP to the remote IdP. Auth0 can human activity equally the SP, IdP, or both.

• Does your hallmark flow use an SP-initiated model, an IdP-initiated model, or both?

  SP-initiated authentication flows begin with the user navigating to the SP awarding and getting redirected to the IdP for login. An IdP-initiated flow ways the user navigates to the IdP, logs in, and then gets redirected to the SP application.

  Within enterprise settings, the IdP-initiated menstruum is about common.

• Which user profile attribute identifies the user at the IdP (during login) and within each application?

  If the naming aspect differs between the IdP and the application(southward), yous'll need to configure the appropriate mappings within Auth0 so that information technology sends the correct user contour attributes to the awarding(s).

  • From our feel, using the email accost as the unique identifier is the easiest choice, though at that place are privacy concerns with this pick.

  • Enterprise organizations often use an internal ID of some type with the IdP, which needs to exist mapped to another attribute meaningful to outsourced SaaS applications.

• Are your authentication requests signed?

• Are your authentication assertions encrypted?

When troubleshooting, we recommend starting time past gathering data that helps answer the post-obit questions:

1. How many users experience the effect? Just 1 user? All users?

2. Is this an result with a new setup, or is this an existing integration that's stopped working?

3. How many applications does the issue affect?

4. What is the expected behavior? What is the beliefs you're seeing?

5. How far through the login sequence does the user get?

Check affected users

• Check the user's profile, browser, or device for any issues.

• Check to run across if it happens in all browsers for the affected users (indicating a information result) or just certain types of browsers (indicating a browser-specific consequence).

• Bank check to run across if the browser has enabled JavaScript and cookies.

• Check that the caps lock key is disabled.

• If the user is using a mobile device, cheque to see if at that place'southward any software that might bear on hallmark and/or authorization (such as not running some type of required software).

• Bank check to see if the user can admission some of the app's cardinal URLs, such as the IdP's Single Sign-on (SSO) URL (indicating a network connectivity issue).

Troubleshoot Auth0 as a service provider

Common errors

Here are some mutual errors y'all might come across when Auth0 acts equally the service provider and the steps you should have to resolve them.

Fault: Connection disabled

This message indicates that the Application doesn't have an agile Connectedness associated:

"error": "invalid_request", "error_description": "the connectedness was disabled"

1. Navigate to Auth0 Dashboard > Authentication > Enterprise, and select a connectedness blazon.

2. Select the name of your Connection.

3. Select the Applications view.

4. Enable at least 1 Application (if y'all don't see any in the list, you will need to create an awarding before proceeding).

Error: IdP-Initiated login not enabled

This mistake typically occurs because the ACS URL configured in the IdP used the default Auth0 tenant domain, whereas the hallmark transaction was started by calling the Custom Domain /Qualify endpoint.

"invalid_request": "IdP-Initiated login is not enabled for connexion 'CONNECTION_NAME'."

If y'all meet this error when using an SP-initiated menstruum, one of the following is missing or empty:

• RelayState parameter

• InResponseTo attribute in the SAML response

If these are missing or empty, Auth0 treats the login equally IdP-initiated. You can prepare this fault by checking your configuration to ensure that both fields are populated and returned appropriately.

To ready this:

1. Navigate to Auth0 Dashboard > Authentication > Enterprise, and select a connection blazon.

2. Select the proper name of your Connexion.

3. Select the IdP-Initiated SSO view.

4. Locate IdP-Initiated SSO Behavior, and select Have Requests to enable IdP-initiated logins.

5. Select the Default Awarding and the Response Protocol used by that application, and (optionally) specify whatsoever additional parameters you want to exist passed to the application.

Error: IdP-Initiated Default App Not Configured

This fault typically occurs have enabled IdP-Initiated flows but you haven't provided the necessary information to execute the flow.

"invalid_request": "Default App for IdP-Initiated is not configured. Make certain to configure that from connection settings or include client_id in RelayState parameter."

The ACS URL should utilize the same domain as the initial authentication request. If using custom domains, this should utilize the custom domain callback URL.

If you run across this fault when using an SP-initiated flow, i of the post-obit is missing or empty:

• RelayState parameter

• InResponseTo attribute in the SAML response

If these are missing or empty, Auth0 treats the login equally IdP-initiated. Yous tin fix this error by checking your configuration to ensure that both fields are populated and returned accordingly.

To set this:

1. Navigate to Auth0 Dashboard > Hallmark > Enterprise, and select a connection blazon.

2. Select the name of your Connection.

3. Select the IdP-Initiated SSO view.

4. Select the Default Awarding and the Response Protocol used by that application, and (optionally) specify any additional parameters you want to be passed to the application.

Error: Missing RelayState

This error occurs when the identity provider doesn't return the RelayState parameter along with its response.

Work with the identity provider to ensure that it returns the RelayState parameter.

Fault: Audience invalid

This mistake occurs if the value of the audience element from the identity provider's SAML response doesn't lucifer the value expected by Auth0. Auth0 expects the value to be the Entity ID for the Connexion.

Find your connexion's entity ID:

1. Navigate to Auth0 Dashboard > Authentication > Enterprise, and select a connection type.

2. Select the proper noun of your Connection.

3. Select the Setup view, and locate the Common Settings section; your Entity ID is the second parameter provided.

Make certain that the identity provider sends the correct audience value in the SAML response.

Incorrect protocol specified

One common error is specifying the incorrect response protocol on the IdP-Initiated tab. The response protocol is the i used between Auth0 and the Application (not the remote identity provider). For example, if yous set this value to SAML when your Awarding expects OpenID Connect or WS-Fed results in errors due to the incorrect configuration.

1. Navigate to Auth0 Dashboard > Authentication > Enterprise, and select a connection blazon.

2. Select the proper name of your Connexion.

3. Select the IdP-Initiated SSO view, locate Response Protocol, and check its value.

User isn't logged out of the IdP

When ADFS is configured as SAML IdP, if the ADFS is relaying political party trust Name ID attribute isn't mapped the logout catamenia fails. For example, with the federated parameter v2/logout?federated&... user isn't redirected to the ADFS SAML logout endpoint but redirects back to application callback URL directly. Every bit a consequence, the user isn't logged out from the IdP in that case.

Add together the Name ID attribute as a rule on the SAML Relaying Political party Trust.

SAML login issues

When troubleshooting a SAML login, there are iv principal stages to check:

• Stage 1: The user is successfully redirected to an identity provider (IdP) and is able to login.

• Stage ii: After login with the IdP, the user returns to Auth0 with a successful login issue recorded.

• Stage 3: Subsequently a successful login event in Auth0, the user profile in Auth0 is correct.

• Stage 4: The user successfully redirects back to application and is able to access awarding.

The following sections describe how to check each phase and how to identify if there are whatever issues with a given stage.

IdP login folio doesn't display

1. Navigate to Auth0 Dashboard > Authentication > Enterprise, and select SAML.

2. Locate your connection, and select its Try (triangle/play) icon to exam the interaction between Auth0 and the remote IdP. If the Connectedness does non work, continue with the steps detailed in this section. If it does, proceed to the adjacent department.

   

3. Next to the SAML connexion, click Settings (represented by the gear icon).

   

4. Check and confirm the post-obit with the IdP administrator:

   1. That the Sign In URL is the correct Single Sign-on (SSO) URL. This is the URL that Auth0 will redirect the user to for authentication.

   2. If the IdP expects HTTP-POST binding or HTTP-Redirect binding. You can switch the default binding in the Settings tab.

   3. If your authentication requests should exist signed. If then, which signing algorithm does the IdP expect you lot to utilise? (Note that authentication requests are non commonly signed.) If you're sending signed requests, enable the Connection Settings Sign Request toggle and brand certain the Signing Algorithm value matches what the IdP expects.

   4. Enquire the IdP ambassador to bank check for log entries that might provide information on the problem.

Logs don't show successful login event

In this example, the user successfully logs in with the identity provider, merely the Auth0 logs do not show a successful login event.

1. Cheque the Logs and Users pages in the Auth0 Dashboard to encounter if Auth0 shows a successful login event. If Auth0'southward logs don't show a successful login consequence, in that location is probably an effect with the SAML Authentication Assertion returned by the IdP or Auth0 is unable to eat the exclamation.

2. Check the information that Auth0 sends to the application by capturing an HTTP trace of the login sequence and analyzing the HTTP trace.

3. Y'all can view the HTTP trace in a HAR file analyzer, such as Google's HAR Analyzer.

   1. Scan through the sequence of URLs invoked in the HTTP trace.

      1. The first few volition exist URLs for your application.

      2. There will and so be a redirect to an Auth0 URL (such as YOUR_DOMAIN).

   2. After one or more intervening URLs, there will be a Postal service back to Auth0 containing the SAML assertion with user data. The URL should be for the Exclamation Consumer Service (ACS) of Auth0, which consumes the assertion and extracts the needed information.

   3. Click on the row for the Postal service phone call in the HAR analyzer.

   4. Switch to the POST Information tab, and look for the SAML response.

   5. Copy and paste the SAML response into a SAML debugger.

   6. Remove the "SAML response" at the beginning, as well equally anything beginning with &RelayState= at the terminate.

4. Later on retrieving and decoding the SAML message, check the following fields:

   Field	Description
   Destination	Check that the destination for the SAML response is the correct Auth0 Tenant and Connexion (https://{TENANT}.auth0.com/login/callback?connection={Connectedness}).
   Status Field	This field should indicate success. (<samlp:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Success"/>).
   Recipient	Check that the <saml:SubjectConfirmation Method element contains right tenant and connection in the "Recipient" field (https://{TENANT}.auth0.com/login/callback?connexion={Connexion}).
   Audience	Check that the SAML Audience restriction field contains the correct tenant and connexion information (<saml:AudienceRestriction><saml:Audience>urn:auth0:{TENANT}:{Connexion}</saml:Audition>).
   Naming	The attribute identified by the NameIdentifier field should be known to the awarding. If information technology'southward not, the identifier should be some other aspect inside the assertion (such as an internal IdP identifier for the user or an email address).
   Signature Key	Check that the value indicated past the X509Certificate chemical element matches the value provided to your connexion.
   Document	Compare the certificate sent to the one that you provided to the awarding

User profile attributes are incorrect

In this case, the user successfully logs in with the IdP, the Auth0 logs show a successful login effect, only the user'due south profile attributes are non correct.

Bank check to see if the user's Auth0 contour populated correctly:

1. Go to the Dashboard > User Management > Users.

2. Find and click on the specific user to open upwards their contour. If there are multiple rows for a given user, exist certain to open up up the record associated with the SAML Connection.

3. On the user'south profile, you can view their details in ane of two ways. You can use the Details tab or the Raw JSON tab. This shows you what attributes Auth0 has received from the identity provider.

4. If the aspect is missing, check to see if the attribute was included in the assertion. You tin do this by decoding the SAML assertion, or yous can enable debugging for the connexion.

   1. To enable debugging for the connection, navigate to Authentication > Enterprise.

   2. Open the list of SAML IdP connections, click Settings, and enable Debug Mode.

      

   3. With Debug Mode enabled, Success Login log entries in the dashboard will have an original_profile property listing every attribute included in the SAML assertion past the Identity Provider. You can use this list to see the data that the IdP is sending and to help you create the mappings. If the missing attribute is not in the exclamation at all, please work with the IdP to brand sure information technology is included.

5. If an aspect value exists in the Auth0 user contour, just is non mapped to the correct aspect, you tin right this via the Connectedness Mapping capability.

   1. You can do this by navigating to Hallmark > Enterprise.

   2. Open the listing of SAML IdP connections, click on Settings, and get to the Mappings tab.

      

   3. Within the provided editor, there is a JSON snippet you can edit to configure your mappings. The proper name on the left is the Auth0 user contour aspect to which the assertion value will be mapped. The value on the right is the identifier in the SAML assertion from which the attribute comes. When Auth0 incorporates unmapped SAML attributes into the user profile, attribute identifiers containing dots . are replaced with semicolons :. While configuring your mappings, ensure the identifiers y'all provide match those in the SAML assertion.

User cannot access the application

In this case, the user successfully logs in with the IdP, Auth0 logs prove a successful login consequence, and the user'due south profile attributes are right; but the user cannot access the awarding.

1. Bank check your awarding's log files to run into if at that place are any error messages indicating why the user is unable to access the application. The 2 nigh common causes for this issue are:

   1. Missing user profile information.

   2. Incorrect or missing potency data.

2. Check the data that Auth0 sends to the application past capturing an HTTP trace of the login sequence and analyzing the HTTP trace. Yous can view the HTTP trace in a HAR file analyzer, such as Google'due south HAR Analyzer.

   1. Scan through the sequence of URLs invoked in the HTTP trace.

      1. The first few will be URLs for your application.

      2. There will and so be a redirect to an Auth0 URL (such as YOUR_DOMAIN).

   2. After i or more intervening URLs, there volition be a Mail service back to Auth0 containing the SAML assertion with user information. The URL should be for the Assertion Consumer Service (ACS) of Auth0, which consumes the assertion and extracts the needed information.

   3. Click on the row for the Postal service call in the HAR analyzer.

   4. Switch to the POST Data tab, and look for the SAML response.

   5. Copy and paste the SAML response into a SAML debugger.

   6. Remove the SAML response at the beginning, as well equally annihilation first with &RelayState= at the end.

3. After retrieving and decoding the SAML message, bank check the following fields:

   Field	Clarification
   Destination	Check that the destination for the SAML response is the correct Auth0 Tenant and Connection (https://{TENANT}.auth0.com/login/callback?connectedness={CONNECTION}).
   Status Field	This field should indicate success. (<samlp:StatusCode Value="urn:haven:names:tc:SAML:ii.0:status:Success"/>).
   Recipient	Check that the <saml:SubjectConfirmation Method element contains right tenant and connectedness in the "Recipient" field (https://{TENANT}.auth0.com/login/callback?connectedness={Connexion}).
   Audition	Cheque that the SAML Audition restriction field contains the correct tenant and connection information (<saml:AudienceRestriction><saml:Audience>urn:auth0:{TENANT}:{Connexion}</saml:Audience>).
   Naming	The attribute identified by the NameIdentifier field should exist known to the application. If it's not, the identifier should be some other attribute within the assertion (such as an internal IdP identifier for the user or an email address).
   Signature Key	Check that the value indicated past the X509Certificate element matches the value provided to your connection.
   Certificate	Compare the document sent to the one that you provided to the awarding

4. If your potency flow uses an OIDC-conformant protocol, you tin can capture a HAR trace and view information technology using Google's HAR Analyzer.

   1. Scan through the sequence of URLs in the trace, and expect for the following:

      1. The outset few volition be URLs for your application.

      2. There volition then be a redirect to an Auth0 URL (such as YOUR_DOMAIN).

   2. Further down is your application'southward callback URL. Make sure that it's correct.

   3. Retrieve the ID Token from this telephone call, and paste it into a JWT decoder. Check that the claims in the token contain the information needed by the application.

5. If you're using an IdP-initiated menstruum (for case, the user starts at the identity provider in a portal application), exist sure that:

   1. The Exclamation Consumer Service (ACS) URL at the identity provider includes the connexion name (for example https://YOUR_DOMAIN/login/callback?connection=CONNECTION_NAME)

   2. The IdP-initiated configuration tab for the Connexion is properly filled in, including:

      1. The IdP-initiated SSO behavior is set to Accept Requests;

      2. The awarding to which the user should be sent;

      3. The protocol between the awarding and Auth0 (which is non necessarily SAML similar the connection, and most likely is OpenID Connect);

      4. Any protocol-specific values to include in the query string, such as scope, response_type, redirect_uri, and audience. These values should match the ones expected by the application when using an SP-initiated flow.

   3. Disable your rules temporarily to make sure that nil is interfering with the login process.

   4. If you've enabled multi-factor authentication (MFA), disable it temporarily to make sure that it is non interfering with the login process.

   5. Bank check that the SAML Connection works in an SP-Initiated period by using Effort to run a Connection test.

The fault may appear as follows:

<samlp:Status> <samlp:StatusCodeValue="urn:oasis:names:tc:SAML:2.0:status:Responder" /> </samlp:Status>

1. Make sure that the signature algorithm on your Auth0 connection is the aforementioned as the configuration on the ADFS side: either rsa-sha256 or rsa-sha1.

2. Alternatively, you can contact your ADFS administrator to acquire the expected signing method or to see if their logs contain further information about the reason for the error.

Troubleshoot Auth0 every bit identity provider

When troubleshooting a SAML login, there are four primary stages to check:

• Stage 1: The user is successfully redirected to IDP and is able to login.

• Stage 2: After login with the IDP, the user returns to Auth0 with a successful login result recorded.

• Phase three: After a successful login event in Auth0, the user profile in Auth0 is correct.

• Stage 4: The user successfully redirects back to the application and is able to access the application.

Successful login consequence does not show upward in logs

In this instance, the user successfully logs in with the idp, only a successful login issue does non show upward in Auth0 logs.

1. If you're using an Auth0 Database Connection:

   1. Bank check that the user exists and the entered password is correct.

   2. Disable your rules temporarily to make sure that nada is interfering with the login process.

   3. If you've enabled multi-factor hallmark (MFA), disable it temporarily to brand certain that it is non interfering with the login process.

2. If you're using an Auth0 Database Connectedness or a remote SAML connection, check that the SAML Connexion works past using Endeavour to run a Connection test.

User profile attributes are wrong

In this case, the user successfully logs in with the idp, a successful login consequence shows up in auth0 logs, but the user's profile attributes are incorrect. If the user:

• Appears to log in successfully.

• The Logs and Users pages in the Auth0 Dashboard should successful login events

The next step is to check that the user's profile contains the necessary user profile attributes.

1. Go to the Dashboard > User Management > Users.

2. Find and click on the specific user to open up up their profile. If there are multiple rows for a given user, exist sure to open up the tape associated with the SAML Connection.

3. On the user's profile, you can view their details in one of ii ways. You lot can apply the Details tab or the Raw JSON tab. This shows y'all what attributes Auth0 has received from the identity provider. If an attribute is missing, check with the identity provider to confirm that it has the attribute and that information technology is returning that attribute to Auth0.

User cannot access the application

In this case, the user successfully logs in with the IdP, a successful login event shows up in auth0 logs, and the user'southward profile attributes are correct, only the user cannot access the awarding.

1. Bank check to see if the user'due south Auth0 contour populated correctly:

   1. Go to Dashboard > User Management > Users.

   2. Find and click on the specific user to open up up their profile. If in that location are multiple rows for a given user, exist sure to open the record associated with the SAML Connection.

   3. On the user's profile, view their details in one of ii ways. You can use the Details tab or the Raw JSON tab. This shows you lot what attributes Auth0 has received from the identity provider. Ensure that the profile includes all of the details required past the awarding. If a user attribute is missing, check with the identity provider to confirm that it has the attribute and that it is returning that aspect to Auth0.

2. Check the awarding'southward log files to run across if there are any mistake messages indicating why the user is unable to admission the application. The 2 most common causes for this outcome are missing user contour data or wrong/missing say-so information.

3. Bank check the data that Auth0 sends to the application by capturing an HTTP trace of the login sequence and analyzing the HTTP trace. Y'all can view the HTTP trace in a HAR file analyzer, such as Google's HAR Analyzer.

   1. Browse through the sequence of URLs invoked in the HTTP trace.

      1. The first few will be URLs for your application.

      2. At that place volition then be a redirect to an Auth0 URL (such every bit YOUR_DOMAIN).

   2. Afterward one or more than intervening URLs, there will exist a POST back to Auth0 containing the SAML assertion with user information. The URL should exist for the Exclamation Consumer Service (ACS) of Auth0, which consumes the assertion and extracts the needed information.

   3. Click on the row for the Postal service phone call in the HAR analyzer.

   4. Switch to the POST Data tab, and wait for the SAML response.

   5. Copy and paste the SAML response into a SAML debugger.

   6. Remove the SAML response at the beginning, as well as anything kickoff with &RelayState= at the end.

4. After retrieving and decoding the SAML message, check the post-obit fields:

   Field	Description
   Destination	Check that the destination for the SAML response is the correct Auth0 Tenant and Connectedness (https://{TENANT}.auth0.com/login/callback?connexion={CONNECTION}).
   Status Field	This field should indicate success. (<samlp:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Success"/>).
   Recipient	Check that the <saml:SubjectConfirmation Method element contains correct tenant and connection in the "Recipient" field (https://{TENANT}.auth0.com/login/callback?connexion={Connectedness}).
   Audience	Check that the SAML Audition restriction field contains the correct tenant and connectedness information (<saml:AudienceRestriction><saml:Audience>urn:auth0:{TENANT}:{CONNECTION}</saml:Audience>).
   Naming	The attribute identified by the NameIdentifier field should be known to the application. If information technology'southward not, the identifier should be another attribute within the exclamation (such as an internal IdP identifier for the user or an email address).
   Signature Key	Check that the value indicated by the X509Certificate chemical element matches the value provided to your connection.
   Certificate	Compare the certificate sent to the one that you provided to the application

5. Ensure that the SAML assertion contains any additional information required past the application and that the information is nowadays in the attributes expected by the awarding.

   1. If you need to alter the assertion sent from Auth0 to your awarding, you can add together or map attributes using rules.

      1. Log into Auth0 and navigate to Rules.

      2. Click Create Rule and, on the side by side page, cull the Change your SAML configuration template.

      3. In the rules editor, uncomment the lines you want to use. Use lines 9-17 in the template to map attributes as needed. You lot can as well add lines to implement mappings. The left side of each line specifies the identifier for the attribute in the assertion. The right side of each line references the Auth0 user profile aspect whose value volition be used to populate the outgoing exclamation sent to the application.

                                                           //context.samlConfiguration.mappings = {         // "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier":      "user_id",         // "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress":        "e-mail",         // "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name":                "name",         // "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname":           "given_name",         // "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname":             "family_name",         // "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/upn":                 "upn",         // "http://schemas.xmlsoap.org/claims/Grouping":                                   "groups"         // };                                              

No active session(s) found matching LogoutRequest error

The SessionIndex and NameID values in the SAML Logout asking demand to match the ones received past the service provider in the original SAML exclamation.

Contact back up

If the troubleshooting steps listed above don't solve the problems, please request assistance from Auth0 by opening up a ticket in the Support Center. Be sure to include the following information:

1. The number of users experiencing this issue. One? All?

2. Whether this event involves a new setup or if information technology involves an existing integration that suddenly stopped working

3. The number of applications affected

4. What the expected beliefs is, as well as what the current behavior is

5. How far through the login sequence the user gets

6. The name of the application registered in Auth0 and the identity protocol it uses

7. The proper noun of the Connection involved

8. Whether or not yous're using the Auth0 Lock widget (if so, what version?)

9. Is a customized version of Lock used?

10. An HTTP trace of the SSO interaction in a .har file

11. An Auth0 log entry for the failed authentication

12. An authentication log file from any third-political party applications (such as Sharepoint) involved

Larn more

• SAML Single Sign-On Integrations
• Test SAML SSO with Auth0 every bit Service Provider and Identity Provider

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Source: https://auth0.com/docs/troubleshoot/authentication-issues/troubleshoot-saml-configurations

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